The Power of a Positive Attitude

I'm always telling our kids, "don't be negative," "keep your thoughts positive." It takes such little effort, but the changes can be dramatic.

I'm always telling our employees that I can "hear" the smile that comes onto their faces when I call and they realize it's me! Our rule is that I want every one of our customers to hear that same voice. Even if you put a phony smile on your face it changes the sound in your voice.

The same with attitude. When you're feeling negative you project that. Haven't you ever walked into a room where two people had been in a disagreement - weren't you able to "feel" the negative vibes?

I always like to use the example of a letter from the IRS - it's just an envelope, just paper inside, but most people getting one will get a physical reaction of some type. A sinking feeling in your stomach, heart beating a little faster, etc. But what if you knew for certain that it held a refund check? A totally different physical response would take place.

So, put on a happy face and see if it doesn't make you feel better...it certainly won't make you feel worse!

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