I'm always telling our kids, "don't be negative," "keep your thoughts positive." It takes such little effort, but the changes can be dramatic.
I'm always telling our employees that I can "hear" the smile that comes onto their faces when I call and they realize it's me! Our rule is that I want every one of our customers to hear that same voice. Even if you put a phony smile on your face it changes the sound in your voice.
The same with attitude. When you're feeling negative you project that. Haven't you ever walked into a room where two people had been in a disagreement - weren't you able to "feel" the negative vibes?
I always like to use the example of a letter from the IRS - it's just an envelope, just paper inside, but most people getting one will get a physical reaction of some type. A sinking feeling in your stomach, heart beating a little faster, etc. But what if you knew for certain that it held a refund check? A totally different physical response would take place.
So, put on a happy face and see if it doesn't make you feel better...it certainly won't make you feel worse!
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